We have 400 customers and two people supporting them. This role owns the top forty accounts by revenue, defines what onboarding and QBRs look like at Demo Co, and then hires and leads the team that scales it.
This is a player-coach role for at least the first six months. If you want to manage from day one, this is not the right fit.
What we're looking for
- 5+ years in customer success at a B2B SaaS company
- Has personally owned a book of business of $2M ARR or more
- Experience defining process, not just following one
- Comfortable with a technical product and technical buyers
- Strong commercial instincts around renewal and expansion
Nice to have
- Has hired and managed CSMs before
- Experience at a company scaling from 100 to 400 customers
- Familiarity with revenue or data tooling
Skills
- Customer Success (Required)
- Account Management (Required)
- Renewals and Expansion (Required)
- Onboarding Design
- People Management
Benefits
- Equity in a profitable, growing company
- Full medical, dental, and vision for you and your dependents
- Hybrid: three days a week in our SoMa office
- $3,000 annual learning budget
- Four weeks paid time off plus company holidays