Terms of Service

2.1 Access. Subject to these Terms and any Order, you may use the Service during your subscription for your own recruiting and hiring purposes. An Order forms part of these Terms. Where an Order conflicts with these Terms, the Order prevails, but only for the subscription it covers.

2.2 Availability. We target 99.9% monthly uptime, excluding scheduled maintenance, which we announce at least 48 hours in advance by email and in-app notice. Downtime caused by events beyond our reasonable control, outages of our infrastructure providers, or your own network or equipment does not count against this target. Specific service levels and credits apply only where an Order sets them.

2.3 Changes to the Service. We develop the Service continuously and may add, change, or remove features. Where a change materially reduces the core functionality of a paid subscription, we will give you at least 30 days' notice where practical.

2.4 Beta Features. Beta Features are optional, may change or be withdrawn at any time, and are not covered by any uptime target or service level. We provide them as-is, and they may be less reliable than the rest of the Service.

2.5 AI Features. By using AI Features, you acknowledge that:

3.1 Plans. Our list plans are:

3.2 Billing. Paid plans are billed in advance, monthly or annually, from the date you upgrade. Payments are processed by Polar, and we do not store your payment card details. Fees are based on the plan purchased, not on actual use. Usage-based add-ons (such as extra credits) are non-refundable once consumed. Downgrading may remove features or capacity, and you are responsible for making sure your usage fits the new plan first.

3.3 Taxes. Fees do not include taxes. You will pay any VAT, sales, or similar taxes that apply to the fees, including Israeli VAT where it applies. We pay taxes on our own income.

3.4 Price Changes. We may change list prices with 30 days' written notice to your registered email. A change takes effect at the start of your next billing cycle and does not alter prices fixed in an Order during its term.

3.5 Renewal. Paid subscriptions renew automatically for the same billing period (monthly or annual) unless you cancel before the renewal date.

3.6 Late Payment. If a payment fails and is not resolved within 14 days of our notice, we may downgrade the account to the Free plan or suspend paid features until it is paid. Customer Data is not deleted because of a late payment while the account remains open.

3.7 Cancellation and Refunds. You may cancel at any time from Settings or by emailing admin@vscout.co. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not refund partial periods or unused time. Full details are in our Refund Policy.

4.1 Ownership and License. You own Customer Data. You grant us a non-exclusive, worldwide license to host, process, and use Customer Data to provide, secure, and improve the Service. The license ends when the data is deleted under Section 4.7.

4.2 Roles and Data Processing Agreement. For personal data in Customer Data, you are the controller and we are your processor. Our Data Processing Agreement forms part of these Terms and lists our sub-processors. You are responsible for having a lawful basis to process Candidate personal data and for telling Candidates how it is processed, including through AI Features.

4.3 Third-Party Services. You choose which Third-Party Services to connect, and you authorize us to exchange Customer Data with them on your behalf. Each Third-Party Service is governed by its provider's own terms, and we are not responsible for its availability or for what it does with data you send it. If a provider changes or discontinues its service, the related integration may stop working, without a right to a refund.

4.4 Security. We protect Customer Data with the technical and organizational safeguards described on our Security page. No online system is entirely free of risk, and we cannot guarantee that unauthorized access will never occur.

4.5 Accuracy of Data. You are responsible for the accuracy and legality of Customer Data. We are not responsible for false information submitted by Candidates or for Candidate fraud, even where the Service includes features that help detect it.

4.6 Sensitive Data. Unless an Order says otherwise, you will not use the Service to store payment card data, medical records, or personal data of children under 16. You will collect special categories of personal data (such as health, religion, or ethnic origin) only where the law allows it and the hiring process requires it.

4.7 Export and Deletion. You may export Customer Data at any time while your account is open. After your account is closed or terminated, we keep Customer Data for 30 days, during which you may request an export, and then permanently delete it, except where the law requires us to keep it.

4.8 Usage Data. We own Usage Data and may use it to operate, maintain, and develop our services. We share it outside VScout only in aggregated, de-identified form that does not identify you, your Authorized Users, or any Candidate.

4.9 No Training of Third-Party Models. We do not use Customer Data to train third-party AI models.

5.1 Acceptable Use. You will not, and will not allow anyone else to:

5.2 Accounts and Unauthorized Access. You will provide accurate registration information and keep login credentials confidential. One person or entity may hold no more than one account per organization. You will notify us at admin@vscout.co immediately on learning of any unauthorized access or security breach, and help us stop it.

5.3 Compliance with Laws. You will comply with all laws that apply to your use of the Service, including employment and anti-discrimination laws; privacy laws such as the Israeli Privacy Protection Law, 5741-1981 and the GDPR; anti-spam laws such as section 30A of the Israeli Communications (Telecommunications and Broadcasting) Law and CAN-SPAM; and laws on automated tools in hiring, such as the EU AI Act and New York City Local Law 144, including any notices, audits, or opt-outs they require of you as the employer.

5.4 Authorized Users. You decide who gets a seat, and seats are for named individuals. A single login may not be shared. You are responsible for your Authorized Users' compliance with these Terms, for all activity under your account, and for removing access when someone leaves.

6.1 Our Property. VScout and its licensors own the Service, including its software, design, logos, trademarks, documentation, and any improvements or customizations we build. These Terms grant no rights in the Service other than the right to use it under Section 2.1. You may not copy, modify, distribute, reverse-engineer, decompile, or create derivative works of any part of the Service.

6.2 Your Property. Customer Data remains yours, as set out in Section 4.1. We do not claim ownership of AI output generated from your inputs.

6.3 Feedback. If you give us feedback, suggestions, or ideas about the Service, we may use them freely and without obligation to you, and you assign to us all rights in that feedback.

7.1 Definition. "Confidential Information" means non-public information that one party discloses to the other and that is marked confidential or that a reasonable person would understand to be confidential, such as product plans, pricing in an Order, security details, and (in your case) Customer Data.

7.2 Obligations. The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will share it only with employees, contractors, and sub-processors who need it for that purpose and are bound by similar duties.

7.3 Exceptions. These duties do not cover information that is public through no fault of the receiving party, was already known to it, was independently developed, or was lawfully received from someone else.

7.4 Required Disclosure. If the law or a court requires disclosure, the receiving party may disclose, after giving the other party prompt notice where legally allowed.

7.5 Duration. These duties last for three years after these Terms end, and for trade secrets and personal data for as long as the law protects them.

8.1 Mutual. Each party confirms that it has the authority to enter into these Terms.

8.2 From VScout. We will provide the Service with reasonable skill and care and protect Customer Data as described in Section 4.4.

8.3 From Customer. You confirm that you are a company or other legal entity, or an individual of at least 18 years of age acting in the course of your trade or profession; that the information you gave us about yourself is accurate; and that you have the rights, notices, and consents needed for the Customer Data you put into the Service.

8.4 Disclaimer. Except as stated in this Section 8, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the Service will be error-free or uninterrupted, or that it will produce any particular hiring outcome.

9.1 By Customer. You will defend and indemnify VScout and its officers, directors, employees, and agents against third-party claims, and the resulting losses and reasonable legal fees, arising from: your use of the Service in breach of these Terms; your breach of any law, including employment and anti-discrimination laws; Customer Data, including processing it without a lawful basis or the required consents; and your hiring decisions and communications with Candidates.

9.2 By VScout. We will defend you against any third-party claim that the Service, as we provide it, infringes that party's intellectual property rights, and pay damages finally awarded or agreed in settlement. This does not cover claims caused by Customer Data, Third-Party Services, AI output you choose to use, or your modification or misuse of the Service. If the Service is found to infringe, we may modify it, obtain a license, or end the affected subscription and refund prepaid fees for the unused period. This Section 9.2 is subject to Section 10.

9.3 Process. The party seeking protection will notify the other promptly, give it control of the defense and settlement, and cooperate reasonably. No settlement may impose an obligation on the protected party without its consent.

10.1 Cap. Our total liability for all claims arising out of or relating to these Terms or the Service will not exceed the greater of (a) the fees paid and payable by you to VScout in the twelve (12) months before the event giving rise to the claim, and (b) US$500.

10.2 Excluded Damages. We will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity.

10.3 Scope. These limits apply whatever the legal theory, including contract, tort, and negligence, and even if we were told the damage was possible.

10.4 Exceptions. These limits do not apply to your payment obligations, your obligations under Section 9.1, or your breach of Section 5.1.

11.1 Term. These Terms apply from your first use of the Service until your last subscription ends or your account is closed.

11.2 By Customer. You may close your account at any time from Settings or by emailing admin@vscout.co. Section 3.7 applies to paid subscriptions.

11.3 For Breach. Either party may terminate these Terms by written notice if the other materially breaches them and does not cure the breach within 30 days of receiving notice.

11.4 Suspension. We may suspend all or part of your access, without ending these Terms, if we reasonably believe that your use breaches Section 5.1 or the law, that your account poses a security risk to the Service, other customers, or Candidates, or that payment is overdue under Section 3.6. Where practical, we will tell you first and give you a chance to fix the problem, and we will restore access once it is resolved. For serious or repeated breaches of Section 5.1, or for fraud, we may terminate immediately.

11.5 Effect. When these Terms end, your right to use the Service ends and Section 4.7 applies to Customer Data. Any accrued payment obligations, and Sections 4.8, 6, 7, 8.4, 9, 10, and 12, survive.

11.6 Inactive Accounts. We may close a Free plan account that has been inactive for more than 12 consecutive months, after 30 days' notice.

12.1 Governing Law and Jurisdiction. These Terms, and any claim arising out of or relating to them or the Service, are governed by the laws of the State of Israel, without regard to its conflict-of-law rules. The competent courts of Tel Aviv-Jaffa have exclusive jurisdiction. Either party may seek urgent injunctive relief in any competent court to protect its intellectual property or Confidential Information.

12.2 Resolving Disputes. Before starting proceedings, the parties will try in good faith, through senior representatives, to resolve a dispute for 30 days.

12.3 Independent Contractors. The parties are independent contractors. These Terms create no partnership, agency, or employment relationship, and give no rights to any third party.

12.4 Publicity. We may list your organization's name and logo as a VScout customer. To opt out, email admin@vscout.co and we will remove it within 30 days.

12.5 Notices. We send notices to the email address of your account owner. You send notices to admin@vscout.co or to our registered office.

12.6 Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as war, hostilities, terrorism, natural disasters, pandemics, government action, or internet outages. This does not excuse payment of fees.

12.7 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.

12.8 Severability and Waiver. If a provision is found unenforceable, it will be applied to the fullest extent allowed and the rest remains in effect. Not enforcing a right is not a waiver of it.

12.9 Export and Sanctions. You may not use or allow access to the Service in, or for the benefit of anyone located in, a country or region under comprehensive Israeli, US, EU, or UK sanctions, or by anyone on a government restricted-party list.

12.10 Entire Agreement and Order of Precedence. These Terms, any Order, the Data Processing Agreement, the Privacy Policy, and the Refund Policy are the entire agreement between the parties about the Service. If they conflict, an Order prevails, then these Terms, then the other documents.

12.11 Changes to These Terms. We may update these Terms. We will give at least 30 days' notice of material changes by email or a prominent notice in the Service. Continued use after a change takes effect means you accept it. If you do not agree, you may cancel before it takes effect. Changes do not alter a signed Order during its term.

12.12 Language. These Terms are written in English. Any translation is for convenience only, and the English version prevails.