Browse our FAQs below or reach out directly - we typically respond within a few hours.
Most teams self-serve from Start for free. If you're evaluating for a larger team, replacing an existing ATS, or have procurement requirements - we'll help you scope it.
Send us a message and we'll get back to you as soon as possible. Best for detailed questions or account issues.
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Sign up for the free plan, complete the onboarding flow, and you can start creating jobs and sourcing candidates immediately. No credit card required.
Not at all. VScout is designed to be conversational - just chat with the AI agent like you would with a recruiting coordinator. It handles the technical complexity behind the scenes.
Most teams are up and running within 15 minutes. The guided onboarding walks you through setting up your organization, creating your first job, and configuring your pipeline.
VScout's AI reads each resume, extracts skills and experience, and scores candidates against your job requirements. You get a ranked shortlist with clear reasoning for each score - no black boxes.
Yes. Each job can have its own pipeline with custom stages. Common setups include Applied → Screened → Interview → Offer → Hired, but you can add, remove, or rename stages to fit your process.
Yes. Upload CSV files with candidate data, or install our [Chrome extension](/extension) to save candidates directly from LinkedIn and chat with the agent in any tab.
The Free plan supports 1 seat. Pro ($99/mo) supports up to 3 team members, Max ($199/mo) up to 25, and Enterprise (from $499/mo) 400+. All plans include role-based access controls, SSO / SAML, and audit log.
VScout supports Owner, Admin, Recruiter, Hiring Manager, Interviewer, and Coordinator roles. Each role has tailored permissions so team members see only what they need.
Absolutely. Hiring managers can use structured scorecards to rate candidates after interviews. All feedback is aggregated in the candidate profile for easy comparison.
We offer four plans: a free plan to get started, Pro ($99/mo) for your first hires, Max ($199/mo) for full automation at scale, and Enterprise (from $499/mo) for large organizations. No credit card required to start on the free plan.
Yes. You can upgrade or downgrade your plan at any time from Settings. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle.
Pro comes with a 30-day money-back guarantee. See our Refund Policy for full details.
Yes. We use enterprise-grade encryption (AES-256 at rest, TLS 1.3 in transit), row-level security on all database tables, and SOC 2-aligned practices. Your data never leaves our secured infrastructure.
Yes. We are fully GDPR compliant. We offer Data Processing Agreements (DPAs), support data subject access requests, and provide tools for candidate data deletion. See our GDPR page for details.
All data is stored on Supabase Cloud infrastructure with servers in the US and EU. Enterprise customers can select their preferred data residency region.
Yes. VScout integrates with Google Calendar for automated interview scheduling. The AI agent can find available slots, send invites, and handle rescheduling - all from the chat interface.
VScout is designed to replace your ATS, but during transition you can run both in parallel. We offer import tools to migrate your existing data from Greenhouse, Lever, and other platforms.
Enterprise plans include full API access for custom integrations. Contact us to learn more about our API capabilities.
Our team is here to help. Reach out and we'll make sure you get the answers you need.
admin@vscout.co