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Browse our FAQs below or reach out directly — we typically respond within a few hours.

Average response time: under 4 hours during business days

Frequently Asked Questions

Everything you need to know about VScout. Can't find what you're looking for? Email our team.

Getting Started

How do I get started with VScout?

Sign up for a free trial, complete the onboarding flow, and you can start creating jobs and sourcing candidates immediately. No credit card required for the trial period.

Do I need technical expertise to use VScout?

Not at all. VScout is designed to be conversational — just chat with the AI agent like you would with a recruiting coordinator. It handles the technical complexity behind the scenes.

How long does onboarding take?

Most teams are up and running within 15 minutes. The guided onboarding walks you through setting up your organization, creating your first job, and configuring your pipeline.

Jobs & Candidates

How does AI candidate screening work?

VScout's AI reads each resume, extracts skills and experience, and scores candidates against your job requirements. You get a ranked shortlist with clear reasoning for each score — no black boxes.

Can I customize my hiring pipeline stages?

Yes. Each job can have its own pipeline with custom stages. Common setups include Applied → Screened → Interview → Offer → Hired, but you can add, remove, or rename stages to fit your process.

Does VScout support bulk candidate imports?

Yes. Upload CSV files with candidate data, or install our [Chrome extension](/extension) to save candidates directly from LinkedIn and chat with the agent in any tab.

Team & Collaboration

How many team members can I add?

The Starter plan ($99/mo) supports up to 5 team members. Growth ($249/mo) supports up to 25. Enterprise plans have unlimited seats. All plans include role-based access controls.

What roles and permissions are available?

VScout supports Owner, Admin, Recruiter, Hiring Manager, Interviewer, and Coordinator roles. Each role has tailored permissions so team members see only what they need.

Can hiring managers leave feedback on candidates?

Absolutely. Hiring managers can use structured scorecards to rate candidates after interviews. All feedback is aggregated in the candidate profile for easy comparison.

Billing & Plans

What plans does VScout offer?

We offer three plans: Starter ($99/mo) for small teams, Growth ($249/mo) for scaling companies, and Enterprise (custom pricing) for large organizations. All plans include a free trial.

Can I change my plan at any time?

Yes. You can upgrade or downgrade your plan at any time from Settings. Upgrades take effect immediately, and downgrades apply at the end of your current billing cycle.

What is your refund policy?

We offer a 14-day money-back guarantee on all plans. See our Refund Policy for full details.

Privacy & Security

Is my data secure with VScout?

Yes. We use enterprise-grade encryption (AES-256 at rest, TLS 1.3 in transit), row-level security on all database tables, and SOC 2-aligned practices. Your data never leaves our secured infrastructure.

Is VScout GDPR compliant?

Yes. We are fully GDPR compliant. We offer Data Processing Agreements (DPAs), support data subject access requests, and provide tools for candidate data deletion. See our GDPR page for details.

Where is my data stored?

All data is stored on Supabase Cloud infrastructure with servers in the US and EU. Enterprise customers can select their preferred data residency region.

Integrations & Setup

Does VScout integrate with my calendar?

Yes. VScout integrates with Google Calendar for automated interview scheduling. The AI agent can find available slots, send invites, and handle rescheduling — all from the chat interface.

Can I use VScout alongside my existing ATS?

VScout is designed to replace your ATS, but during transition you can run both in parallel. We offer import tools to migrate your existing data from Greenhouse, Lever, and other platforms.

Does VScout have an API?

Enterprise plans include full API access for custom integrations. Contact us to learn more about our API capabilities.

Still have questions?

Our team is here to help. Reach out and we'll make sure you get the answers you need.

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